In-flight mode to employment

Published by MAXSolutions on April 20, 2016
Aerocare Customer Service Agent Donna with Aerocare Recruitment and Training Coordinator Daniel

Daniel and Donna are flying high with Aerocare, thanks to pre-employment training supported by MAX!

How many support staff does it take to make an airport run smoothly?

“For the Brisbane Domestic Terminal, we employ around 180 people,” says Aerocare Recruitment and Training Coordinator Daniel Jones. “What staff do here each day is quite complicated, there’s a lot to take in, so it’s really important that our staff have proper pre-employment training so they can hit the ground running.”

Aerocare is Australasia’s largest provider of flight support services, helping airlines with passenger and ramp services. With Aerocare staff in many roles throughout the airport, Daniel says sourcing candidates for training and employment is an essential part of the job in order to keep airport services running smoothly.

“The partnership with MAX Employment has been good for us. They provide us with a pool of candidates to put through training and we filter through them. It’s helped a lot, definitely. It just makes life easier just from a recruitment point of view,” Daniel explained.


“The Aerocare-MAX partnership has seen around 18 MAX candidates placed into pre-employment training and subsequently into roles with us. The training really helps to find the right fit for us, so it’s good to be able to have a pool of candidates to put through the program.”

Former MAX job seeker-turned-Aerocare customer service agent Donna says the pre-employment training was beneficial for her as well, providing transparency to the role and helping to calm first-day nerves.

“My consultant at MAX Stones Corner first told me about the Aerocare program and put me forward for the training. I liked that Aerocare were transparent, they said what they needed, what they were planning, and what their expectations were, and they stuck to it. Everything was very clear which was great for me,” Donna said. 

“There is a lot of information to take in from the training, but it was good to have that reinforcement when we started. Everything was less scary on day one. I’m glad I found this job!”

Daniel believes partnering with an employment service provider can be a huge assistance in sourcing and selecting quality candidates, and says transparency with your provider helps in the long run.

“I think the most important thing from an employer perspective is to be open and honest with what you’re looking for in candidates. Aerocare was pretty transparent with MAX, and that did help. We often say that while we need to make a decision as to whether a candidate is the right person for us, they need to make the decision if the job is the right fit for them.”

Donna agrees, saying “definitely, and this was a good fit for me. This job isn’t 9 to 5 which I really like. There are a really good group of people here, and I don’t mind the 4am starts at all, I like them! It’s nice and fresh, and once you’re up, you’re up!”

Image caption: Aerocare Customer Service Agent Donna with Aerocare Recruitment and Training Coordinator Daniel.


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