Government changes to mutual obligations

With workplaces re-opening around the country, the Government has announced the next stage in its gradual reintroduction of mutual obligations.

Our priority is to protect the wellbeing of our customers and make sure you feel supported during this period of change.

At a glance: changes to mutual obligations 

From 28 September 2020 the Government has said customers receiving JobSeeker payments (excluding those in Victoria) will be expected to do the following:

• Participate in appointments with their provider (attendance can be by phone/online unless you opt-in to face-to-face servicing)

• Review and agree to a Job Plan

• Conduct eight job searches, monthly

• Participate in activities (participation can be online with the option to opt-in for face-to-face servicing)

• Accept suitable paid work.

Job seekers who fail to fulfil their mutual obligations may face a payment suspension from Services Australia (Centrelink).

Many employers still have demand for staff. Please check out current opportunities on MAX Connect or speak to your consultant. Your consultant is there to provide support and advice to you during this difficult time.

Access support safely

To keep our customers and team members safe as the Government gradually reintroduces mutual obligations, we have made more of our services available online so you can access the support you need at a time and place of your choosing. 

We are now conducting most appointments online or over the phone. This includes MAX customers supported by sites in Victoria that are currently closed due to COVID and want to continue their appointments.

Attendance can be by phone or online unless you opt-in to face-to-face servicing.

Got a question for us? No problem, you can now go online and use our new virtual assistant MAX to get an immediate answer to many frequently asked questions.

We have also moved many of our training courses online, so you can learn new skills and get ready for your next career from home.

If you would like to find out more about the new requirements for mutual obligations, visit our pages What are mutual obligations? or COVID FAQs. Alternatively, visit the Government’s information for job seekers site.