Introduction to Retail Short Course

About the course

Students who successfully complete the short course will have gained the skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

This course applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.

Introduction to Retail Short Course

Entry requirements:

There are no formal entry requirements for this course, however students are expected to have or be able to achieve written and spoken English skills to the certificate level of the course, or the ability to develop these skills whilst in training to meet the requirements of the qualification.

To allow our trainers to support your learning, you will need to complete a student profile, including language, literacy and numeracy indicator before your enrolment application is accepted.


Delivery Method and Course Duration

This short course is available through a Virtual Classroom learning approach. The total duration of this short course will be 30 hours and will take the following format: 1 week full-time – 5 days (6 hours per day, inclusive of a 2 hour Virtual Classroom session). Additional support and training times are available for students if required. Online platform requires either PC, phone or tablet.

Course Structure

Number of units required to complete the course (1).

Course Structure

  • SIRXCEG001 Engage the Customer

Course Structure

Learners who successfully complete the course will have gained the skills to identify and use digital technology appropriate to their work and complete simple workplace tasks.

AQF Certification Outcome

Students who successfully complete all requirements of SIRXCEG001 Engage the Customer will be issued a Statement of Attainment by MAX Solutions.

Additional Pathways

This unit forms part of the Retail Training Package. Students may choose to continue their studies and complete qualifications such as SIR30216 - Certificate III in Retail.

Recognition of Prior Learning (RPL) and Credit Transfers (CT)

Recognition of prior learning (RPL) is a process that assesses your competency—acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.

If you have previously completed a unit/s of competency and can provide valid evidence of AQF certification (issued by and RTO), you are eligible to apply for a credit transfer and would not be required to undertake further study for the unit.

Unique Student Identifier

It is mandatory for all students undertaking Nationally Recognised Training in Australia to have a USI, Unique Student Identifier.

You will need your USI in order to apply to enrol for training. Visit for more information.

Register your interest