Help using MAXConnect

MAXConnect is an innovative online platform designed to streamline your preparation for entering or re-entering the workforce.

As a centralised hub for digital servicing, MAXConnect offers a suite of tools and resources to assist you in your employment journey.

From enabling a customised support plan to crafting a standout resume, MAXConnect is your partner in navigating the path to employment success.

MAXConnect empowers you by providing:
  • Personalised Support Plans: Collaborate with your job coach through answering questionnaires to develop a tailored plan that addresses your unique needs and goals.

  • Resume Building Tools: Access intuitive tools to create a professional resume that highlights your skills and experiences.


MAXConnect Jobmatch barista

Navigate to MAXConnect and select ‘Register’. You can register with your own credentials (username and password) or utilise an existing account like Apple, Microsoft, Google, Facebook or Linked In to sign-up, simply click the icon on the ‘Sign In’ page.

If you’re not sure whether you’ve registered before, chat to your Job Coach. They can check if your profile already exists and guide you through how to login or reset your password. 

Navigate to MAXConnect and select ‘Forgot your Ppassword?’. After entering your email address, you’ll be guided through whether your account exists, and receive an email to set-up your new password.

At MAX, safeguarding your personal and professional data is our top priority. Our commitment to your data protection is reflected in our comprehensive security measures and adherence to internationally recognized standards.

  • ISO27001 Accreditation: Our organisation proudly holds the ISO27001 certification, a prestigious global standard for information security management systems (ISMS). This accreditation signifies our dedication to managing your data with the highest level of security.

  • Robust Security on Microsoft Azure: MAXConnect is hosted on Microsoft Azure, a leading cloud platform known for its advanced security features. By leveraging Azure's robust infrastructure, we ensure that your data is not only secure but also reliably accessible.

Some security features of MAXConnect include:

  • Data Encryption: All data within MAXConnect is encrypted at rest, ensuring that your information is protected from unauthorised access.

  • Regular Security Audits: We participate in annual security audits to identify and address any areas for improvement, keeping our defences strong and up to date.

  • Strict Access Controls: Access to your data is strictly controlled and monitored, with permissions granted only to authorised personnel. 

  • Data Sovereignty: We are committed to keeping your data within Australian borders. All data stored and processed through MAXConnect never leaves Australia, aligning with national data protection laws and regulations.

  • Continuous Improvement: Our security measures are not static. We continuously seek to improve and update our security protocols to keep pace with the evolving digital landscape.

Your trust in MAXConnect is valued, and we take our responsibility to protect your data seriously. If you have any questions about our data protection practices, feel free to contact our team.

MAXConnect Jobmatch barista

MAXConnect user guide

  1. Log In: Access MAXConnect and log in with your credentials.
  2. Navigate to Your Profile: Click on your profile icon and select 'Edit Profile'.
  3. Update Information: Edit your personal details and ensure your contact information is up to date.
  4. Save Changes: Review your updates and click 'Save' to apply your changes.

  1. Access Questionnaires: From the dashboard, select 'Questionnaires'.
  2. Complete Questions: Answer each question honestly and thoroughly. These responses help in creating your customised support plan.
  3. Track Your Progress: A progress bar across the top of the questionnaire will track your progress through the questionnaire. 
  4. Submit Responses: After completing, submit your answers for review by your Job Coach.

  1. Access File Manager: From the dashboard, select ‘Files’.
  2. Upload Files: Select 'Upload Files' and choose documents from your device.
  3. Organise and Edit: Once uploaded, you can rename, move, or delete files as needed. You can also create and edit folders.
  4. Download: You can download files from your MAXConnect account straight to your device.

MAXConnect Wellness

MAXConnect Wellness is our online platform that supports you to achieve your health and wellness goals. This platform has helped many customers feel better in themselves, which also supports them in their employment journey. Health and wellbeing are linked to employment – so the better you feel, the more successful you will be.

The platform is available to all MAX's DES (Disability Employment Services) and JVES (Jobs Victoria Employment Services) customers.

Access MAXConnect Wellness using your web browser on your desktop or mobile phone, or download the NexJ Health Coach App from the Apple or Google App Stores.

The platform is free to use for eligible MAX customers.

If you’re not feeling great, if you feel things are getting on top of you, or you just want to take some control over your health and wellbeing, MAXConnect Wellness has lots of different features that can support you to do this. For example, it includes health and activity trackers, and a large health library where you can find trusted information on anything from mental health to employment to financial support. It can also create a personalised health plan for you to follow, based on your preferences.

Yes, you can log in on any computer available to customers in your nearest MAX office. Just make sure you sign out of your account when you are done.