SIT20316 Certificate II in Hospitality
About the course
SIT20316 Certificate II in Hospitality reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge.
They are involved in mainly routine and repetitive tasks and work under direct supervision.
If you would like to refer yourself or a customer, please use the form below. You may be required to submit forms of identification pending the funding requirements.
Entry requirements:
There are no formal entry requirements for this course, however students are expected to have written and spoken English skills to the certificate level of the course, as well as access to the internet and a computer in order to enrol in this course.
To allow our trainers to support your learning, you will need to complete a student profile, including language, literacy and numeracy indicator before your enrolment application is accepted.
Delivery Method and Course Duration
Full Time is 8 months.
Part-time is 16 months.
Including a mandatory requirement to complete 12 complete service periods (shifts) of vocational placement.
Full Time students will be expected to commit to a minimum of 20-30 hours self-paced study/activity per week (full time) to complete the qualification. Students undertaking the qualification part-time will be expected to commit a minimum of 10-15 hours of self-paced study/activity per week.
Funding Available. Students may be eligible for funding for this qualification via various State-based initiatives. Contact us to find out more about what may be available in your State.
Course Structure - Certificate II in Hospitality
Number of units required to be completed to obtain the qualification is twelve (12).
Six (6) Core Units:
- BSBWOR203 Work effectively with others
- SITHIND002 Source and use information on the hospitality industry
- SITHIND003 Use hospitality skills effectively*
- SITXCCS003 Interact with customers
- SITXCOM002 Show social and cultural sensitivity
- SITXWHS001 Participate in safe work practices
Six (6) Elective Units:
- SITHIND001 Use hygienic practices for hospitality service
- SITXFSA001 Use hygienic practices for food safety
- BSBCMM201 Communicate in the workplace
- SITXCCS002 Provide visitor information
- SITHFAB001 Clean and tidy bar areas**
- BSBITU211 Produce digital text documents
* this unit requires 12 complete service periods (shifts) of vocational placement to award competency
** this unit has a pre-requisite of SITXFSA001 Use hygienic practices for hospitality service
AQF Certification Outcome
Only students who successfully complete all required units of competency will be issued with an AQF certificate II qualification. Students who complete one or more units, but do not complete the whole qualification will be issued with a statement of attainment for the completed units only.
Additional Pathways
Students who successfully complete the qualification may be eligible to continue in higher level certificate courses, with any registered training organisation who holds the higher-level qualification on its scope of registration. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Recognition of Prior Learning (RPL) and Credit Transfers (CT)
Recognition of prior learning (RPL) is a process that assesses your competency—acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.
If you have previously completed a unit/s of competency and can provide valid evidence of AQF certification (issued by an RTO), you are eligible to apply for a credit transfer and would not be required to undertake further study for the unit. You can learn more about RPL and Credit Transfer processes at: www.maxsolutions.com.au/training
Unique Student Identifier
It is mandatory for all students undertaking Nationally Recognised Training in Australia to have a USI, Unique Student Identifier.
You will need your USI in order to apply to enrol for training. Visit www.usi.gov.au for more information.
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