Where to find support as mutual obligations return

Looking for a new job can feel daunting – even at the best of times. But as mutual obligations gradually return, help and support is available and more accessible than ever.

Daily life is slowly starting to become less restrictive. However, with workplaces reopening it is important to make sure we stay healthy and safe. 

Our priority is to protect the wellbeing of our customers and make sure you feel supported as mutual obligations gradually return. 

From 9 June, the Government has said job seekers will be required to undertake at least one appointment with their employment services provider. We have changed the way we deliver services so you get the support you want safely and conveniently. 

Read on to find out how you can access our services in health, training and employment.  

Online help

We have made more of our services available online so you have the support you need – where you like, and at the time of your choosing.

What’s new?

• You can ask questions online at any time using our new virtual assistant MAX to get an immediate answer to many frequently asked questions

• We’ve moved our training programs online so eligible customers can learn new skills and get ready for their next career by joining virtual classes from home

• Need to sign a form or view your welcome pack? You can now do it online at MAX Connect

• If you have health concerns, you can now access the best professional health advice using video calls

• You can also use your online MyGov account to arrange or reschedule your appointments with MAX

Face-to-face help

Prefer face-to-face support? No problem.

All our offices have introduced COVID-safe working, with routine cleaning and social distancing, so that our dedicated team members can support you every step of the way. For contact information and to locate your nearest local office, visit our find work pages.