What to do when they call

What to do when they call

After you’ve submitted a job application, the employer may call you for a phone interview.

What to do when the interviewer calls

If you impress them over the phone, they’re likely to want to meet you in person. Here are some tips to help you shine over the phone.

Be prepared

You never know when an employer might call. Keep a copy of all job applications and your resume handy. Make sure you know your resume inside out and prepare for common interview questions.


This is a good way to assess how well you know your career history and handle nerves on the phone. Rehearse a potential phone interview with someone from your industry. If that's not possible, try a friend or family member. Your rehearsal partner will tell you if you’re stumbling over words or sounding nervous.

Take notes

When the employer calls, keep a pen and paper handy and take notes if you need to. These notes might assist you to ask questions about the employer and role.

Remember your manners

Make sure you get the interviewer's name right and use it several times. Be sure to not interrupt them.

It may go without saying, but refrain from smoking, chewing gum or eating during the interview. It's a good idea to have water on hand.


Smiling while talking will project a positive tone in your voice. Speak slowly and clearly.

Say thanks

At the end of the interview, thank the interviewer for his or her time and say you hope to meet them in person. At this point, you may ask about the next steps in the recruitment process.

It’s a nice gesture to send an email to thank them for the interview after you’ve hung up the phone.

Talking over the phone is not everyone’s cup of tea. But with a little preparation and a positive frame of mind, you’ll perform well and increase your chances of being invited for a face-to-face interview.

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