If you’re new to Centrelink support payments, or it’s your first time back in a while, you may want to find out more about Government mutual obligation requirements and what they mean for you. Scroll down for more information about mutual obligations and find answers to key questions.
What are mutual obligations?
Mutual obligation requirements are something that most people who are receiving support payments from the government, including the JobSeeker Payment, need to do in order to keep receiving that support.
For those who have mutual obligations, to maintain regular payments, you must do the following:
Participate in appointments with their provider (attendance can be by phone/online unless you opt-in to face-to-face servicing)
Review and agree to a Job Plan
Conduct eight job searches, monthly
Participate in activities (participation can be online with the option to opt-in for face-to-face servicing)
Accept suitable paid work.
As part of your mutual obligations requirements, you also need to attend appointments with your employment services provider. We are able to deliver all appointments over the phone and are also welcoming people for face-to-face appointments depending on the location.
Do mutual obligations apply to me?
You will need to complete the above if you are in a state or territory where mutual obligations are in place and currently receiving one of the following payments:
Youth Allowance (as a job seeker)
Parenting Payment single (after your youngest child turns six)
Special Benefit paid under certain conditions.
How do I fulfil mutual obligations?
If you are have mutual obligations, you may be connected by Services Australia to an employment services provider like MAX located in your area.
We’re here to support you into employment and to help you fulfil your requirements so that you continue to receive payments and find work.
During an initial appointment your MAX consultant will get to know you and together you will develop your Job Plan. A Job Plan outlines what you have agreed to do in order to give yourself the best possible chance of landing a job. You and your MAX consultant will work together to tailor a plan that works for you and takes your personal circumstances into consideration.
This may include things like accessing training courses to upskill, connecting in with health support services, improving your resume and applying for jobs.
Find out more about Job Plans by visiting What is a Job Plan.
What happens if I don’t meet my mutual obligations requirements?
Under normal circumstances, if you do not meet your mutual obligation requirements, Services Australia can reduce or stop your support payment.
For more information about the new compliance system, visit the Department of Education, Skills and Employment.
What else do I need to know?
In addition to fulfilling your mutual obligation requirements, anyone on government support payments are required to report the following each fortnight:
Any income received by both you and your partner
Any changes in your circumstances (for example if you have worked during the reporting period).
These things must be reported every two weeks, and in the case of a change of circumstances, as soon as possible within the two week period.
For more information about mutual obligation requirements, visit Services Australia.