Menu
Menu

Main navigation

  • Home
  • Find work
    • Find work
    • MAX Connect
    MAX Employment Services
  • Improve your skills
    • Improve your skills
    • Find a course
    • Study with us
    • Learning resources
      • Living in Australia
      • Learning English
      • Using computers
    Training courses
  • Health and disability
    • Health and disability
    • Health assessments
      • Do you need an assessment?
      • Refer someone for a disability assessment
    • Manage your disability at work
    • Group health programs
    • NDIS and Disability Employment Services
    • Long-term disability
    • Therapy Services
    • School leavers and students
    • Injury or Illness
    Support services
  • Help and advice
    • Help and advice
      • Getting started
      • Resumes and cover letters
      • Improve your skills
      • Health and wellbeing
      • Applications and interviews
      • Job searching tools
      • Starting work
      • Ongoing support
    • Frequently asked questions
    • Your rights and privacy
    • Help with Centrelink
    • Useful contacts
    • Feedback and complaints
    Get the support you want
  • Employer services
    • Employer services
    • National partnerships
    • Find candidates
    • How we support employers
      • Financial support
      • Employee Assistance Program
    • Employ someone with disability
      • Benefits of diversity
      • Types of disabilities
    • Offer work experience
      • Join the PaTH program
      • Offer a traineeship
      • Be a work for the dole host
    • Our work with employers
    Find great staff
  • What we do
    • What we do
    • MAX Employment
      • jobactive
      • Disability Employment Services
      • NDIS School Leaver Employment Supports
      • Parents Next
    • MAX Support
      • Adult Migrant English Program
      • Skills for Education and Employment
      • Youth jobs PaTH
      • Vocational Training
      • Child Welfare Assessments
      • Disability Assessments
      • National Panel of Assessors
      • Program for Students with Disability
      • Therapy Services
    • MAX Community
      • Housing Employment Program
      • Opportunity Pathways Program
      • School Based Trainee Program
      • Prison-based services
    Our services and programs
  • About us
    • About us
    • Careers with MAX
    • Our customer promise
    • Our partners
    • MAXIMUS Worldwide
    • Our impact
    • Our leadership team
    • MAX Foundation
    Learn about MAX

Header Navigation Secondary Menu

  • News
  • Careers with MAX
  • Locations
  • Contact
  • Feedback and complaints

Language menu

  • ngôn ngữ tiếng Việt
  • اللغة العربية
  • پښتو ژبه
  • دری
  • 中文 Zhōngwén
  • ਪੰਜਾਬੀ ਭਾਸ਼ਾ
  • हिन्दी भाषा
  • 中文
  • Wikang Filipino
  • زبان فارسي
Aa

MAX Connect

Social Icons

Facebook Twitter LinkedIn Youtube

Talk to our team

MAX solutions

MAX Solutions.

X

Services

  • Disability Employment Services
  • Assessments Australia
  • jobactive

Training Courses

  • Adult Migrant English Program
  • Skills for Education and Employment
  • PaTH Employabililty Skills Training

Articles

  • Getting Started
  • Resumes and Cover Letters
  • Health and Wellbeing

General

  • Careers
  • Find an office
  • Feedback and Complaints
  • FAQs
MAXsolutions
  • English
    Choose a language:
    • ngôn ngữ tiếng Việt
    • اللغة العربية
    • پښتو ژبه
    • دری
    • 中文 Zhōngwén
    • ਪੰਜਾਬੀ ਭਾਸ਼ਾ
    • हिन्दी भाषा
    • 中文
    • Wikang Filipino
    • زبان فارسي
  • Aa
  • MAXconnect
Search
Locations Contact

Breadcrumb

Home
  • Home
  • MAX Solutions announced Customer Service Organisation of the Year Finalist
  • MAX Solutions announced Customer Service Organisation of the Year Finalist

    Published by MAXSolutions on June 18 2019
    • Twitter
    • Facebook
    • Linked in
    Australian Service Excellence Awards
    • Twitter
    • Facebook
    • Linked in

    Customer Service Organisation of the Year Finalist

    The Australia Service Excellence Awards (ASEA) are Australia’s premier customer service awards event, with attendees coming together each year to recognise best practice and innovation in customer service.

    The Customer Service Institute of Australia (CSIA) recently announced MAX Solutions as a finalist in the categories of ‘Customer Service Organisation of the Year – Large Business’, ‘Service Excellence in a Medium Contact Centre’ and ‘Customer Service Project of the Year – Service Transformation’ for the 2019 Australian Service Excellence Awards (AESA).

    MAX Solutions believes everyone has the right to meaningful work and is focused on helping Australians find and keep jobs that best suit them. MAX provide a holistic approach in Service Delivery by delivering integrated employment, health and training services to meet complex customer needs. This includes strength based, recovery focused services designed to help customers return to work and sustain employment.

    While becoming a truly customer focused organisation is a long-term journey, MAX has made a significant investment over the past eighteen months in understanding customer needs and putting them at the heart of services.

    MAX Solutions Managing Director Deborah Homewood said she was proud MAX was recognised by the CSIA in this way as it illustrates the highest standards of commitment to customer service excellence.

    “The catalyst for the customer service transformation in MAX has, in part, been an external policy change to the Disability Employment Services program, but mostly about providing our customers with the best possible service” Ms Homewood stated.

    “As an organisation, we have embraced the opportunity to give our customers more choice and control over their futures and create a significant change in how people on welfare are treated.

    “We recognise that a change of this scale and significance is a long-term investment, and we look forward to the opportunity to further enhance our customer service and continue to increase our customer satisfaction levels in the future.

    AESA nominations undergo a rigorous judging process by senior business representatives actively involved in the customer service profession. Winners will be announced at Melbourne Convention Centre on Thursday, 24 October 2019.

    Tags
    • Service
    • Log in or register to post comments
    Category
    News

    Most popular help and advice

    5 ways to sell yourself in a job interview

    5 ways to sell yourself in a job interview

    Published by MAXSolutions on April 27 2020
     

    Following up your application

    Following up your application

    Published by MAXSolutions on October 9 2018
     

    Dealing with online application forms

    Dealing with online application forms

    Published by MAXSolutions on October 9 2018
     

    Tips to get an interview from cold calling.

    Tips to get an interview from cold calling.

    Published by MAXSolutions on December 7 2020
     
    More articles
    Was this article useful?
    Why did you choose Yes?
    Why did you choose No?

    Contact us

    • Have a question?

      Chat Now

      Find quick answers about employment services.

    • Customer Enquiries

      1800 603 503

      If you are a new or existing customer or have an enquiry about a service, contact our Customer Servicing Team

    • Need support?

      1800 807 505

      Talk to someone in our health team.

        

      If you need urgent help or are in an emergency, please dial 000.

      Alternatively please call:

      Lifeline: 13 11 14

      Beyond Blue: 1300 224 636

      Respect Domestic Family Violence Service: 1800 737 732

       

    Send us an email:

    • General enquiry
    • Register for Disability Employment Services
    • Register for a service
    • Feedback and complaints

    General Enquiry

    General Enquiry

    Published by MAXSolutions on July 19 2018

    Register for a service

    Register for a service

    Published by MAXSolutions on July 19 2018

    Register with us now

    Register with us now

    Published by MAXSolutions on July 19 2018

    Feedback and complaints

    Feedback and complaints

    Published by MAXSolutions on July 19 2018

    Please fill in the contact form below or   Complete a survey

    Recent posts

    MAX shortlists leading businesses for Employer of the Year
    Meant to be: COVID fails to derail Lindy’s success story
    COVID-19 update: Greater Brisbane
    Assessments Australia: Head Office Relocation
    MAX Christmas and New Year opening hours

    Monthly archive

    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020

    Pagination

    • Page 1
    • Next page Next

    Most popular help and advice

    5 ways to sell yourself in a job interview

    5 ways to sell yourself in a job interview

    Published by MAXSolutions on April 27 2020
     

    Following up your application

    Following up your application

    Published by MAXSolutions on October 9 2018
     

    Dealing with online application forms

    Dealing with online application forms

    Published by MAXSolutions on October 9 2018
     

    Tips to get an interview from cold calling.

    Tips to get an interview from cold calling.

    Published by MAXSolutions on December 7 2020
     
    More articles
    • Find a MAX office near you

      Office

      Our locations

       
    • Register with us

      Edit

      Register now

       
    • Talk to someone now

      Call

      Contact us

       
    • Let us know how we're doing

      Feedback

      Feedback

       
    Providing employment, disability and training services

    Providing employment, disability and training services in suburban and regional areas across Australia including Brisbane, Sydney, Melbourne, Darwin, Adelaide, Hobart, Perth, Canberra.

    Providing employment, disability and training services

    Ensuring your safety and support

    If you need help or support, our offices are a safe environment.

    Contact us

    Language menu

    • ngôn ngữ tiếng Việt
    • اللغة العربية
    • پښتو ژبه
    • دری
    • 中文 Zhōngwén
    • ਪੰਜਾਬੀ ਭਾਸ਼ਾ
    • हिन्दी भाषा
    • 中文
    • Wikang Filipino
    • زبان فارسي

    Footer

    • Home
    • Privacy
    • Terms of use
    • Quality
    • Contact
    • Locations
    • Sitemap
    • MAXConnect

    Social Icons

    Facebook Twitter LinkedIn Youtube

    © Copyright 2019 MAX Solutions. All rights reserved Registered Training Organisation: 0667

    Ask a question