Call Volumes - Customer Update
MAX is managing a higher than normal volume of calls to our customer support centre at the moment. This means you may be experiencing longer wait times when you contact us over the phone.
If you are a customer and we have been unable to return your call, we would like to apologise for not getting back to you sooner. We know how frustrating this can be and we are working to improve the situation.
Existing Customers:
If you are an existing customer and you’d prefer to avoid potentially long wait times on the phone, we have made many of our services available online so you can access support quickly and conveniently.
Listed below is the range of services online
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Enquiry |
Information and Link |
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I want to change my appointment time |
Please use your online MyGov account to check, arrange or reschedule your appointments with MAX. You can use it to log job search activity and check your job search requirements. |
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I need to speak with my MAX Employment Consultant |
You can contact your consultant direct via email: firstname.lastname@maxemployment.com.au |
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Apply for jobs |
MAXConnect is our online job matching and search tool with access to unique jobs across Australia. These are opportunities available to any MAX Employment service customer via our local and national employer partners. |
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Need help with your jobsearch |
MAXConnect contains a variety of articles on topics including resumes and cover letters, applications, interviews, and much more. |
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Having trouble logging in to MAX Connect |
If this is the first time you’ve logged in to MAXConnect, you will need your username. |
Got a question?
The MAX website has the answers to many commonly asked questions, including the latest information on mutual obligations and what is required. Please visit this link.
If these tools haven’t been able to help answer your query, please feel free to call us back and we will continue to do our best to reduce the long wait times.
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