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  • Call Volumes - Customer Update
  • Call Volumes - Customer Update

    Published by MAXSolutions on October 27 2020
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    MAX is managing a higher than normal volume of calls to our customer support centre at the moment. This means you may be experiencing longer wait times when you contact us over the phone.

    If you are a customer and we have been unable to return your call, we would like to apologise for not getting back to you sooner. We know how frustrating this can be and we are working to improve the situation.

    Existing Customers:

    If you are an existing customer and you’d prefer to avoid potentially long wait times on the phone, we have made many of our services available online so you can access support quickly and conveniently.

    Listed below is the range of services online

    Enquiry

    Information and Link

    I want to change my appointment time

    Please use your online MyGov account to check, arrange or reschedule your appointments with MAX. You can use it to log job search activity and check your job search requirements.
    For a full list of task cards and videos on a range of topics related to jobactive and your requirements, visit: https://jobsearch.gov.au/how-to-guide

    I need to speak with my MAX Employment Consultant

    You can contact your consultant direct via email: firstname.lastname@maxemployment.com.au

    Apply for jobs

    MAXConnect is our online job matching and search tool with access to unique jobs across Australia. These are opportunities available to any MAX Employment service customer via our local and national employer partners.
    For jobs available, visit: https://www.maxsolutions.com.au/max-connect

    Need help with your jobsearch

    MAXConnect contains a variety of articles on topics including resumes and cover letters, applications, interviews, and much more.
    Visit: https://www.maxsolutions.com.au/help-and-advice

    Having trouble logging in to MAX Connect

    If this is the first time you’ve logged in to MAXConnect, you will need your username.
    This will be your JSID followed by @max-connect.com.au e.g. 123456789@max-connect.com.au

    The first time you login, please use your date of birth as your password e.g. 01Jan1900, 15Feb1987, 25Dec1991 (remember the first letter of the month is a capital). You will then be able to update your password.

    Got a question?

    The MAX website has the answers to many commonly asked questions, including the latest information on mutual obligations and what is required. Please visit this link.

    If these tools haven’t been able to help answer your query, please feel free to call us back and we will continue to do our best to reduce the long wait times.

    About mutual obligations Read more
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